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When our professional service technician amves at your door, many costs have already been incurred just to get him or her and our truck there, ready and able to complete the job.

Without years of training, it would not be possible for a doctor to make a diagnois and prescribe a remedy. Consider for a moment that it isn't just his intial training, but an ongoing variety of continuing study, and the expense of maintaining an adequately equipped staff and office.

As a patient, you pay for his knowledge and skill plus a share of his business costs (overhead). Even if he spends only a few minutes, his fee could range from $50.00 to $150.00 depending upon his/her degree of expenise.

This analogy holds true in any service business. The charge for providing service in your home cannot be determined solely by the time it takes the technicians to make repairs.

A qualified service organization's costs begin with the salary of the professional technician. This amount is the same whether the technician is actually making repairs on customer premises, traveling to keep service appointments or par ticipating in training programs to sharpen his/her skills.

The cost of doing business (overhead) must also be added to the technician's salary. These overhcad costs can amount to substantially more than the technician's salary.

Now comes profit. A 10% net profit on the selling price, although seldom realized, would be ideal. Accordingly, if your service charge is $200.00 and we are efficient enough to earn 10% of the $200.00, we earn $20 taxable dallors. We arc sure you'll agree that is not excessive for providing top quality services on your premises.

All things considered, the cost of a sevice organization for it's service technician's time on the job the same whether he/she works with tools or not. A service call that results only in a diagnosis for resolving the problem warrants a service charge.